Privacy

Privacy Policy

Last updated October 12, 2026

This policy explains how ScrollStop Studio ("we", "us") handles personal information collected through scrollstopco.com and through orders placed with us.

1. What we collect

• Contact details: your name, email address and phone or WhatsApp number.
• Order details: your brand, store link, product information, and the packages and add-ons you choose.
• Files you send: product photos, logos, brand guidelines and other materials for your order.
• Payment information: processed by our payment provider (Stripe). We see your name, email and payment status, but never your full card number.
• Messages: what you send us by email or WhatsApp.
• Client portal account: if you sign in to the client portal, we store your email address, name, brand, your jobs and their status, and the date you last signed in. If you choose "Continue with Google", Google shares your name, email address and a Google account ID with us. We don't get your Google password or access to anything else in your Google account.
• Website usage: pages viewed, buttons clicked (such as adding a package or starting checkout), device and browser type, approximate location, and how you arrived at the site.

2. How we use it

• To create, deliver and revise your order.
• To process payments, refunds and monthly plans.
• To reply to your questions and send updates about your order.
• To let you sign in to the client portal and see your jobs, files and invoices. We use your Google account information only to sign you in.
• To understand how visitors use the site and to measure and improve our advertising.
• To meet legal and tax obligations.

We only send you marketing emails if you've agreed to receive them, and you can opt out any time.

3. AI tools

We make your videos and images with third-party AI tools. That means your product photos, logos and brief are uploaded to those tools to create your ads. We only upload what's needed for your order.

4. Who we share it with

We don't sell or rent your information. We share it only with service providers that help us run the business, and only as much as they need:

• Payment processing (Stripe)
• File delivery and storage (Google Drive)
• Email and messaging providers (such as Gmail and WhatsApp)
• Website hosting
• Sign-in with Google (only if you choose it)
• Analytics and advertising measurement (Google Analytics and Meta)
• AI generation tools used to make your ads

We may also share information if the law requires it.

5. Cookies and tracking

This website uses the Meta Pixel and Google Analytics 4. They use cookies and similar technologies to record visits and actions on the site (for example, viewing packages, adding to an order, starting checkout or completing a purchase). Meta and Google may use this information to measure our ads and show you relevant ads on their platforms. Fonts load from Google Fonts, which may record your IP address, as any website request does.

The client portal uses only essential cookies: one keeps you signed in for up to 30 days, and one protects forms from misuse. The portal doesn't use the Meta Pixel or Google Analytics.

You can opt out at any time:

• Block or delete cookies in your browser settings.
• Install the Google Analytics opt-out add-on.
• Manage ad preferences in your Meta ad settings and Google ad settings.

6. How long we keep it

We keep order files and messages for up to 12 months after your last order so we can handle revisions and repeat orders. Your client portal account and job history stay until you ask us to delete them. Payment and tax records are kept as long as the law requires. You can ask us to delete your files or your account sooner.

7. Your choices

You can ask us to show you, correct or delete the personal information we hold about you, including your client portal account. Email contact@scrollstopco.com and we'll respond within 30 days.

8. Security

Client folders are shared only with the client's email address, and we use secure, reputable providers. The client portal uses encrypted connections (HTTPS) and one-time sign-in codes or Google sign-in instead of passwords. No system is perfectly secure, but we take reasonable steps to protect your information.

9. Children

Our services are for businesses and adults. We don't knowingly collect information from anyone under 18.

10. Changes

If we change this policy, we'll update the date at the top of this page.

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