Refunds

Refund & Cancellation Policy

Last updated October 11, 2026

This policy applies to every order placed with ScrollStop Studio. It's part of our Terms of Service.

1. Before work starts: full refund

You can cancel any order and get a full refund until work on it starts. Work starts when we begin production (writing scripts, generating videos, designing ads or reviewing your store). We'll message you when it starts, usually within one business day of receiving your payment and product photos.

2. After work starts

• Once production has started, orders can't be refunded for a change of mind. If you're not happy with something, your two revision rounds are how we fix it. Request them within 14 days of delivery.
• If we can't deliver something you paid for, you get a refund for every item we didn't deliver.
• If the work we delivered is clearly not what your order described (for example, the wrong product or format) and we can't fix it within your revision rounds, you can choose a refund for those items.

3. Monthly plans

• Cancel any time before your next billing date by messaging us on WhatsApp or emailing contact@scrollstopco.com.
• You won't be charged again after you cancel.
• The month you've already paid for isn't refunded once that month's work has started, but you still get the rest of that month's ads.
• If you cancel within your first billing period, before any work for it has started, you get a full refund.

4. Websites and funnel audits

• Full refund before work starts, same as every other order.
• After work starts, we'll finish what's included in your package, and its revisions are how we fix anything you're unhappy with.
• Third-party costs you paid directly (domains, Shopify plans, themes, apps) are covered by those companies' own policies, not by us.

5. Add-ons

Add-ons like 24-hour delivery and extra formats follow the same rules as the order they were added to.

6. How to request a refund or cancellation

• Email contact@scrollstopco.com or message us on WhatsApp at +1 (646) 733-7614. Include your name and the email you ordered with.
• We reply within one business day.
• Approved refunds go back to your original payment method within 5 business days. Your bank may take another 5 to 10 business days to show it.

7. Before you dispute a charge

Please contact us first. We'd much rather fix a problem or refund you directly than have you go through your bank's dispute process. It's faster for you, too.

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